We want you to feel confident shopping with Hygieni.

Returns:

You have 14 days from the date of delivery to request a return.

To be eligible:

• Item must be unused and in original packaging
• Item must be in the same condition you received it

How to start a return

Email us at hellohygieni@gmail.com with:

• Your order number
• Reason for return

We’ll guide you through the next steps.

Return shipping

• Customers are responsible for return shipping costs
• We recommend using a tracked service

Refunds

Once your return is received and inspected:

• Your refund will be processed within 5–7 business days
• Refunds are issued to your original payment method

Damaged or faulty items

If your item arrives damaged or defective:

• Contact us within 48 hours of delivery
• Include photos
  We will replace or refund the item at no cost to you

Late or missing refunds

If you haven’t received your refund:

• Check your bank account again
• Contact your payment provider
• Then contact us at hellohygieni@gmail.com

If you have any questions, feel free to reach out we're here to help.